FAQ

Frequently Asked Questions

When was the hotel built? 

Park James opened its door September 2018.

What is the parking situation? 

Park James offers guest overnight valet parking at $25 + tax.  Visitor parking is available, complimentary up to 3 hours.

Do you have a car charging station? 

Yes, valet has 4 electric vehicle stations. 

When is check in and check out? 

Check in time is 3pm and check out is at noon.  We offer complimentary early check in and an extended check out time based on availability. 

Do you offer WiFi? 

Park James is pleased to offer all guests complimentary Fiber WiFi in all public areas and guest rooms.

Do you have a microwave and refrigerator in the room? 

All guest rooms are equipped with a mini-fridge.  Microwaves are not offered. 

Are you pet friendly? 

Park James welcomes our four-legged friends.  Service dogs stay at no charge, guests with pets will be charged a $75 nonrefundable fee.  Weight limit on dogs is 50 lbs. 

Do you offer transportation to and from the airport? 

Unfortunately, Park James does not offer transportation, but we are partnered with a third party private company that can assist with your transportation needs.  Please call the front desk for more information 650-304-3880

How far are you from the airport?   

Park James is located 17 miles south of SFO, and 20 north of SJC. 

Do you have a pool? 

Park James does not offer a pool. 

Do you have a gym? 

Park James has a fitness center available to hotel guests 24/7.

What is in the area? 

We are centrally located near Highway 101 and 280, between Palo Alto and Redwood City.  2 miles from Stanford University and 1 mile from Stanford Shopping Mall.  One block from Menlo Park Cal Train station; easy access to San Jose and/or San Francisco.    

Do you have a meeting room? 

Yes, we offer 1,200 sq. ft. of flexible meeting space.  We have to private board rooms for small meetings.  For inquiries please contact April Otton april@parkjames.com

Do you have a restaurant? 

Yes, Oak & Violet offers weekend brunch, lunch and dinner service 7 days a week. 

Do you do offsite catering? 

Currently this is something Oak & Violet does not offer.  We are happy to take your office takeout orders.  Contact the restaurant host at 640-304-3875

Do you offer corporate rates? 

Yes!  We want to partner with you.  Please contact April Otton april@parkjames.com to discuss your private company rate. 

Do you offer Room Service? 

Oak & Violet is pleased to deliver greatness to your doorstep.  Our in-room tablet allows you to place your room service order easily from your room. 

Express Check In/Out? 

Yes, proudly partnered with KEYPR to allow our guests to check in and out via the KEYPR app.  You can also use your mobile device as your guest room key.